At Maison Perle, we take great pride in the craftsmanship and quality of our jewelry. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Return requests must be initiated within [14 or 30] days of receiving your order.

  • Items must be unworn, unused, and returned in their original packaging with all tags, certificates, and accessories intact.

  • Customized, engraved, or made-to-order pieces are non-refundable unless they arrive damaged or defective.

2. How to Initiate a Return

To request a return:

  1. Email us at [Insert Email Address] with your order number and reason for return.

  2. Our team will review your request and provide a return authorization and shipping instructions.

  3. You will be responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

  • Please note: original shipping fees are non-refundable.

4. Exchanges

If you received a damaged or incorrect item, we are happy to replace it. Please contact us within [3–5 days] of delivery with photos and details of the issue.

5. Non-Returnable Items

  • Custom or engraved jewelry

  • Gift cards

  • Items marked as “Final Sale”

  • Items returned without original packaging or documentation

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card company (it may take time before your refund is officially posted)

  • Contact your bank

  • If you’ve done all of this and still haven’t received your refund, contact us at [Insert Email]

7. Need Help?

If you have any questions about your return, don’t hesitate to reach out.

📧 Email: [Insert Email]
📍 Maison Perle Customer Support